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FAQ

Frequently Asked Questions

General App FAQs

Click on the “Locate Nearby Vendors” button, then:

  • Use GPS- it will focus on your current location and show all nearby vendors. You can zoom in and out to focus on a narrower or broader geographic area.
  • Use the address bar at the top- type in any address or city and it will take you right to that point. To exit the address function, just click the GPS button again.

Alternatively, you can search for vendors within your area by a particular style/cuisine of food, or just see all trucks within your area as a list.

Red means that the vendor is open or on its way. Go get some food!
Black means that the vendor is currently closed.

There are foodtrucks and food tents. Tents are used for aspiring foodtruck owners, such as chefs who setup pop-up tents at events.

You can filter which are shown and which to hide in the settings tab of the app.

A vendor on the move will mark his arrival destination. He won’t be there yet, but you can see when he plans to arrive and be his first customer! (Vendors do their best to mark the arrival destination and time accurately. Contact them through the app if they’re not where they’re supposed to be.)

That’s easy. The first time you tap on each vendor icon on the map, a Google directions image will show up in the bottom left of the map. Click it and Google will help.

Tap on the vendor icon and a mini-profile will display. If you want to order food, see more details, connect via social media, and more, then tap the mini-profile and the full profile will display.

 

In the “Favorites” tab, you can view all the gourmet vendors that you’ve selected as your favorites by clicking on the star at the top of each vendor’s profile page. You can also view the “Most Favorited” vendors nearby. On this tab, vendors are ranked top to bottom based on how many foodies like you have made them their favorite. So mark your favorites to help foodtrucks rank higher!

Events listed in the app’s “Events” page are larger events in your area. We want to focus on big attractions for you, and that’s what we list. For smaller gatherings, vendors can list their own events on their profiles. If you’ve marked a vendor as a favorite, you will be notified when they post their own events and deals.

If you know of an event/festival in town that we haven’t listed, tell the vendors involved that they should post it and we’ll bump it up to a promoted event. Alternatively, you can click on the + button in the top right of the events tab and shoot us a message with details and we’ll feature it on the app and website!

We’re a small business, and we’re quality oriented and customer focused. All the merch on the site is very high quality. One or more of us personally checks each piece of material upon receipt to ensure that it’s as expected. Shirt materials are very soft, like your old high school tshirts that you wish you could sleep in every night. The rest, we assure will satisfy you as well.

Of course! We’d love to do that. Do you have a vendor in mind? Maybe a particular style of food, or are just looking for something in your budget? Let us take care of it. We’ve got plenty of experience managing special events, banquets, catering, and BEOs. Just use the “Book Me” button from any vendor profile, or here or on our website. We’ll take the hassle out and ensure you are satisfied with the service provided.

Mobile Ordering FAQs

For health concerns, placing your order through WTF keeps you (and the foodtruck operators) at a safer distance. It’s easy enough to order exactly what you want and minimizes the interactions while placing and paying for your order. It also makes it easier to pick up since you’ll know exactly when your food is ready, and the foodtruck will know exactly who the food is for.

For operations concerns, foodtruck operators prefer this so that they can focus on their passion, making good food for your enjoyment. Without having to manage the window and register, they can prep, cook, and serve food quicker, bringing you a fresher, quicker, and more enjoyable experience. 

After you complete your order, the foodtruck receives and confirms it. You’ll get a notification that they’ve started cooking it.

When the order is complete, you’ll get another notification. This one tells you that your meal is ready for pickup.

After you’ve had time to enjoy your food, you’ll be presented with an opportunity to tip the staff who prepared your meal.

Once your order is placed, the foodtruck will get to work making it. They’re hustling in that foodtruck.

If you need to modify or cancel your order, we suggest contacting the foodtruck directly using the links in their WTF vendor profile. You can get right to their profile by clicking their name on your order info.

We cannot guarantee that this is possible. If the vendor makes any changes, they can issue a refund themselves through their point-of-sale.

Your payment information is secure and encrypted. As a matter of fact, we (WTF) don’t ever touch or have access to this data.

All transactions are processed via Square (if you use a credit card) or through Google Pay or Apple Wallet if you have this setup in your device.

These processors use the most current security methods to keep your data safe.

Click here for more about Square, here for Google Pay, and here for Apple Wallet processing and security measures.

Menu prices are set by the foodtruck. We pass this along without modification. What they charge for their food is what you pay.

Taxes are applied where applicable and are also set by the foodtruck.

We apply a $0.99 convenience fee to help cover our costs.

Tipping is optional, but encouraged. Your tip goes directly to the foodtruck operators.

All this is clearly summarized in your orders so there’s no confusion.

Catering FAQs
Scheduling FAQs
Foodtruck Operator FAQs

That’s a loaded question.

To grow your business, you need to advertise and market yourself. We’ve built the best system to do that.

  • Share your location.
  • Accept mobile orders (ZERO FEE!*)
  • Access our catering and job posting board.
  • Get your unique webpage.
  • Improve your SEO.
  • Be discovered by new customers.
  • Get repeat business from existing customers.

All of this is FREE. Absolutely, positively FREE, at NO COST to you! 

We’ve built the BEST and EASIEST system for you to use. Want to learn more? Click here.

So why shouldn’t you?

Our basic account is free. We don’t even charge you to integrate with mobile ordering to increase your sales!

We do offer two membership levels above basic. They are Premier and Elite Memberships. For more information on the differences and pricing, click here.

(Integration with mobile ordering is through Square. Square charges transactional and credit card fees, which we can’t control. Visit their website for their current rates.)

Go to this page and share some basic info with us. We’ll create your profile and you can get going as a basic account.

We want you to experience the benefits of our Premier Membership. The added features are guaranteed to increase your sales. And the discounts on products and services will save you 10x the membership cost. Try it FREE for 30 days by clicking the link at the bottom of that form, or here.

This feature is coming soon.

To integrate with mobile ordering, go to your settings tab on the left side panel of the app.

Click on “In-app Ordering” and accept the terms. Then click “Connect” and log into your Square Merchant account. Allow the requested permissions so that we can interact with your POS for orders.

That’s it.

Why would you want to do that?

If you really want to, you can:

  • “Pause” it, which stops it until you hit resume or until the next time you’re marked OPEN for business in the app.
  • “Stop” it, which stops it until you hit resume.
  • “Disconnect” from your Square Merchant account. If you do this, you’ll have to log back into Square next time customers want to order something from you through the app.

No need. Once you’ve connected your Square Merchant account, we’ll pull all your data over.

We’ll populate your food categories, menu items, pricing, modifiers, tax rate, inventory status,… everything.

If you have your categories, menu items, modifiers, inventory, descriptions, and pricing setup properly in Square, this will be an effortless process. 

If you want to really increase your sales with mobile ordering, check out our guide to optimizing your Square menu.

You’ll see that order appear on your Square POS. If you have a printer connected to your Square for kitchen tickets, you can set the order to print right to the ‘kitchen’ as well.

To accept and begin the order, click “accept”. The customer will get a notification that their order is started.

When the order is complete, click “complete”. The customer will get a notification that their order is ready for pickup.

(You’ll also receive a notification in your WTF Vendor app, and there’s an Orders History tab in the left side panel for you to review orders.)

All transactions are processed through Square. Payments go directly into your Square account and are transferred to your bank account according to Square. We never touch your money so there are no delays or accounting errors.

Our customers are aware that after an order is submitted, you’ll start cooking it ASAP and that modifying or canceling the order is at your discretion.

We encourage you, as always, to keep in mind the customer experience.

If you need to refund an order, you can do that directly through your POS as usual.

Open the app and decide where you’ll next be doing business.

  • If it’s right where you are, hit the GPS button (big yellow button in the bottom right of the map screen), then tap OPEN and provide the time you’ll be closing. You’re now on the map for all customers to see.
  • If it’s at a future location (like you’re about to drive to your destination), type in the future address in the address bar at the top of the map, then click ARRIVING SOON and provide your estimated time of arrival. All of our customers will see that you’re on your way. (The app will mark you open at the time and location that you tell it.)

The app will automatically mark you closed at the time you say you’re closing.

Not more than any other app. The GPS is only active for the moment you press the GPS button. Play with it all day and it’ll drain your battery just like any other app. (*TIP: you can close the app and customers still see where you are. If you’re worried about your battery, this will help.)

Red means that you’re parked and open or on your way. Make your money!
Black means that the truck is closed.

This is what your customers see as well.

This is what will help you succeed. Sell yourself; make them WANT you! We already input the basics that you provided to us. Feel free to change this as you want. Add more food styles for customers to find you by searching, add to your description, more links, deals & daily specials, and promote upcoming events.

(Ask if you’re having issues, or check out our video tutorials here.)

We suggest listing any event that you’re part of, big or small. Include your profile name in the description. If it’s a big event, shoot us a message and we’ll promote it on the app, sending out a notification to all nearby customers and a reminder just before the event. Your individual events will be sent as notifications to anyone who’s marked you as a favorite. 

To increase your sales on a daily basis, you should feature a deal or daily special. Take an amazing pic, describe what it is, and make our users crave it. Any customer who’s favorited you will receive a notification and hunt you down.

(*Tip: post a different menu item every few days to hype your business. Think of this like a commercial, only not costing thousands of dollars.)

These features are accessible to Premier and Elite Members only.

We do this exclusively for our Premier Members and for those just joining the app. We’re here to support you. For the extra love and attention, we hope that you support us back by becoming a Premier or Elite Member.

Of course. As a foodtrucker, we believe you should be wearing either your brand or ours. We discount 20% for vendors. It’s all high-quality materials, too. We don’t sell anything we don’t use ourselves.

We also co-brand with foodtrucks. We’ll print your logo and ours on: shirts, hats, aprons, feather banners, flags, and just about anything else that will promote the industry. Contact us with your inquiry.

Hell yeah! We’d love to do that. We have links on each profile page and on our website. We’ll contact you with any requests. We actively pursue leads and lead generation through SEO, ASO, online promotions, and ad campaigns. We invest in you every day.